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You may exchange any of our products in their new, unopened condition within 30 days of delivery for a different item, voucher or full refund. If you have had a change of heart about the items you purchased we are happy to exchange them, we will only ask for you to cover the courier expenses to and from us to you.
Incorrect order received If we have sent you the wrong items by mistake, we are more than happy to exchange the items in their new, unopened condition with no courier expense from you.
We offer door-to-door delivery via courier at a flat rate of R85.00 (R120 if you live in a remote area) (The rate is subject to change without prior notice as we have no control over price increases from our courier service provider.)
When placing an order please supply a physical address where someone will be available to accept the parcel during normal business hours. If we receive an order by 12h00 noon, we can usually send the parcel out for overnight delivery so that you receive it the following working day, provided that you are in a major centre. This applies to orders received Monday to Thursday. All orders placed on a Friday will only be delivered on the following Monday as the couriers do not deliver on Saturdays. The closing time for orders on a Friday is 11h00. If you are paying via EFT, please make sure that you send the proof of payment to firstname.lastname@example.org as soon as possible to help speed up the process of your order. Make sure you put your name and order number as a reference.
Free delivery applies to purchases over R400 and / or if a special is running.
We have a collection point at the Hilton Postnet, 39 Hilton avenue Office time are Mon – Friday 7.30am – 5pm Saturdays 8am – 1pm